Here you’ll find the most frequently asked questions.
Before you book
- What type of vehicle should I look for?
If you are traveling between Miami Airport to Port of Miami or Port Of Miami to Miami Airport White mini-bus pulling an orange trailer behind (where the luggage is carried)
If you are traveling between the Miami airport or port of Miami to Fort Lauderdale airport/cruise port or Hotel the vehicle will be black van with our logo KSA (unless you are a group when calling you will be advise what to look for)If you are traveling between Port Everglades to Fort Lauderdale Airport, any vehicle that we have, White mini-bus with orange trailer, White Van or Black Van with the logo KSA (Also any mini bus that has Quality Inn, Spring Hill Suites, or Ramada) will take you to the Fort Lauderdale Airport.
- Must I call after my cruise?
If you are not traveling between Miami to Miami or Fort Lauderdale to Fort Lauderdale, then Yes, if your destination is different from this.
- When should I call?
You should call when you are going thru customs, so we may advise the driver you are soon to disembark.
- How do I know where to wait?
Look at the Pick up info for each location on our (pick up info tab)
- When should I make reservations?
We ask for at least one week in advance, however, minimum time is one day before arrival.
- Do I need a reservation?
Yes, so we may have a driver ready upon the arrival time.
- What type of payments are accepted?
Visa, Master Card, Discover, Cash (upon arrival must have a reservation)
- What are the times of pick up?
We may pick up as early as 5 a.m.
- What is your last pick up time?
Our last pick up time is at 11:45 p.m.
Return Policy / Cancellations
- How do I cancel my reservation?
You must call 24 hours prior to the arrival date to cancel or make changes to your reservation.
- Do I receive a full refund?
If you cancel your reservation within the 24 hours of the arrival date, you will receive a full refund.
- Is there same day cancellation?
NO, you may not cancel the reservation, same day, you will not receive any refund.